This Purchase Policy was updated on 07 January 2026 and is valid until revoked or until a new purchase policy is issued. The current and valid wording of the purchase policy is always publicly available here, or upon request in our brick-and-mortar store.

Creation of an Order

The purchase contract on the basis of which the submitted order and the subsequent sale of goods to the buyer are carried out is formed by sending an electronic order to the seller and is considered binding for both contracting parties from the moment of its creation until the buyer takes delivery of the ordered goods. The essential terms of such a purchase contract are considered to be the entire content of the order – the exact specification of the selected goods and the ordered quantity, the unit and total price of the ordered goods, the selected method of transport including its price, the delivery address, all customer contact details, and of course also the delivery date of the ordered goods to the customer. An order specified in this way is considered binding for both parties at the moment it is accepted by the e-commerce system, of which both the seller and the buyer are notified by electronic confirmation of order acceptance and by the assignment of a unique order identification number.

Cancellation of a Created Order

Cancellation of an order by the buyer:
The buyer has the right to cancel the order without giving a reason up to the moment the order is dispatched by the seller. The cancellation can be made by e-mail or by phone. If the order has already been dispatched, it can no longer be cancelled, and the conditions for withdrawal from the contract according to the relevant provisions of these terms and conditions and applicable legal regulations apply. In the event of a properly executed cancellation, any funds paid by the buyer will be refunded using the same method by which they were received.

Cancellation of an order by the seller:
The seller reserves the right to cancel the order or part thereof in the following cases: if the goods are no longer manufactured or cannot be supplied, if stock has been depleted, if the goods cannot be delivered under the originally agreed conditions, if an obviously incorrect price or other essential information was stated in the order, or if other serious operational or technical reasons arise that prevent proper fulfillment of the order. In the event of cancellation by the seller, the buyer will be informed without delay, and if the purchase price or part thereof has already been paid, the paid funds will be refunded without undue delay using the same method by which they were received. The seller also has the right to cancel the order if the buyer does not provide the necessary cooperation for its fulfillment, such as failing to supply required documents, missing billing or delivery details, or not responding to the seller’s requests.

Withdrawal from the Purchase Contract
(applies only to distance selling)

In accordance with Act No. 367/2000 Coll. on distance selling, as a final consumer who is not purchasing under a company identification number, you have the statutory right to withdraw from the purchase contract within 14 calendar days from receipt of the goods, even without stating a reason. If you decide to withdraw within this statutory period, you are required to comply with certain conditions at the same time.

You must inform us in writing that, on the basis of Act No. 367/2000 Coll., you are exercising your right to withdraw from the purchase contract. At the same time, please state the number of the purchase document (invoice) or the order number so that we have all the necessary information in advance for the positive processing of your request. This will significantly speed up the entire process. The returned goods must be returned in their original and undamaged packaging in order for the return to be accepted. The returned goods must not have a broken seal on the packaging, for example Iwata products. The returned goods must not have been used or show any signs of use. The returned goods must not be damaged in any way. The returned goods must be complete as delivered, including all accessories, warranty card, instructions, obtained gifts and purchase discounts, and similar items. The returned goods must be returned together with the original proof of purchase. The returned goods must be in a condition that allows them to be resold as new and unused.

If the buyer is no longer able to return the goods in their original condition or if their value has already been reduced, for example due to partial consumption or wear of the goods or packaging, the buyer is obliged to compensate the missing value in money pursuant to Section 458(1) of the Civil Code. In practice, this is done by offsetting against the refunded purchase price, which is therefore paid to the consumer in a reduced amount.

Goods intended for single use cannot be returned. Once the goods are removed from the packaging or show signs of use, they are considered used and must not be returned to circulation.

Send the goods back to the address stated as the contact address on the invoice, or inform us of the return and we will specify the address. If possible, send the goods by registered mail with return receipt and insured for at least the value of the shipped goods, as we are not responsible for any loss during transport to us. Do not send the goods cash on delivery. Such shipments will not be accepted and you risk missing the statutory deadline for returning the goods.

If all of the above conditions for returning the goods are met, we will send you the money for the goods without delay, by law no later than within 30 days, by bank transfer to your bank account at the moment we physically receive the goods and assess your request as justified. In the event of incomplete goods being returned or other breaches of the above conditions, the processing period is extended until the missing parts are delivered. If any of the above conditions are not met within the statutory period of 14 days from your physical receipt of the goods, we will not accept your withdrawal from the consumer contract and the goods will be returned to you at your expense. We inform customers that withdrawal from the purchase contract by the buyer outside the statutory period, for example due to an incorrectly displayed image, a different color variant compared to the image, current stock unavailability of a selected gift, and similar reasons, is not possible. Only the delivery of the goods that the customer ordered and confirmed is binding. We also reserve the possibility of typographical errors on our website. Withdrawal from the purchase contract pursuant to Act No. 367/2000 Coll. is also not possible in the case of personal collection of goods at the seller’s premises. Withdrawal from the purchase contract in all other cases is fully governed by the Civil Code No. 367/2000 Coll., as amended, except for purchases under a company identification number, where all sales conditions are governed by the Commercial Code No. 513/1991 Coll. In the case of returned goods, we refund the money to the account from which the payment was sent.

Delivery Conditions

Deliveries of ordered goods according to the terms of the confirmed order are carried out depending on the current stock availability of the selected goods and the seller’s operational capabilities. The goods are dispatched as soon as possible, in most cases on the same day the order is placed; our usual dispatch time is within one working day from receipt of the order. The place of delivery is determined by the information in the order. Delivery is considered fulfilled by delivery of the ordered goods to the place specified in the order. Installation of the goods is not part of the delivery. Transport to the destination address is arranged by the seller at the buyer’s expense. Each shipment always includes a tax document, instructions for use if required, and a warranty card; if a warranty card is not included, the tax document serves as the warranty card. Transport costs vary depending on the selected delivery method and are detailed in the shipping and payment section. The specific delivery method is chosen by the customer according to their preferences.

In case of any uncertainties, contact us by phone during business hours or by e-mail outside business hours, both of which can be found in the contacts on our website, and we will respond as soon as possible.

Complaints Procedure

Dear customers, the provided warranty and the procedure for handling complaints are described below.

Provided Warranty in General

Unlike many other companies that only try to sell you something and in case of problems refer you to authorized service centers and suppliers, we take exceptional care of you even in the event of a defect in purchased goods. You can be sure that you will always reach an agreement with us, because your satisfaction matters to us. If you are among the luckier ones and have not yet experienced the ordeal with authorized service centers, you may not want to gain this experience firsthand. Using authorized service centers is provided by law only as an option; responsibility for the sold goods always lies with your seller. We do not disclaim this obligation; on the contrary, we embrace it. If you become our customer, you no longer need to run around, search, or arrange anything. You certainly understand that our position for negotiations and the speed of resolving your complaints or other requests is, by principle, much more advantageous than that of an individual going for a repair. It is always better to stand on the stronger side. We will take care of everything for you to your full satisfaction. Nevertheless, every business relationship must have binding rules, which are set out below.

Warranty Provided to End Customers

For all new goods sold through this e-commerce store, we provide consumers with a full warranty of 24 months. We assume full responsibility for all goods and any justified complaints and will resolve them with manufacturers and suppliers on behalf of our company for you. A minor exception applies to goods considered “consumables,” such as spare parts, needles, nozzles, seals, filters, and similar items; no warranty is provided for these after use.

All our compressors are tested before being sent to customers, so almost none are returned for complaints. The end customer loses the warranty if the goods are used in a manner other than for occasional, short-term hobby use, especially for industrial use, heavy-duty or continuous operation, excessive operation, operation in oily, dusty, or otherwise contaminated environments, or operation in high-temperature environments. Furthermore, customers lose the warranty for compressors if the compressor shows signs of being disassembled.

Customers order paints during the winter period at their own risk. Paints may freeze during transport and be damaged. It is necessary to stock up in advance or order paints only when temperatures are above freezing. Technically, it is not possible to protect any goods from frost. Even outdoor parcel lockers are not heated. By sending us an order, the customer instructs us to process and dispatch the order regardless of circumstances or outdoor temperatures.

Warranty Not Provided to Business Customers

For business customers purchasing under a company identification number, we reserve the right to assess the warranty according to the type of activity for which the goods are purchased. We therefore sell goods to business customers without a warranty. If they contact us with a defect, we will assess each case individually and, in the interest of our good name, try to accommodate them. Zero warranty is set across the board for all business customers primarily because our equipment is used, for example, for industrial solutions, continuous or excessive operation, operation in oily, dusty, or otherwise contaminated environments, or in high-temperature environments. Our goods are intended for occasional hobby use, that is, for home, occasional spraying. For all purchased goods, business customers do not have the right to unilaterally withdraw from the contract and return the goods. This is only possible by mutual agreement.

Rights and Obligations of the Buyer

The buyer is obliged to inspect the delivered goods immediately upon receipt. If mechanical damage to the product packaging is found, the buyer is obliged to check the condition of the goods and, in the event of damage, make a record of the damage in the presence of the carrier at the time of receipt. The carrier is responsible for any damage incurred during transport, and any claims must be asserted with the carrier. Delivered goods are always insured for at least the nominal value of the order. By signing the transport document, the buyer confirms that the shipment is undamaged and complete. Later claims caused by the carrier cannot objectively be taken into account and will be rejected. The buyer is obliged to check the contents of the shipment for damage and completeness immediately upon receipt. Any claims regarding goods that involve mechanical damage not apparent at the time of receipt must be reported immediately after their discovery. As parcel transport operates only on working days, we tolerate a reporting delay of up to 24 hours. Later claims for mechanical damage can no longer be accepted due to the expiry of the carrier’s insurance period and the high improbability that such a defect would not have manifested earlier.

The buyer is obliged to read the operating instructions before first use of the product. If a defect or other damage occurs as a result of improper use, the buyer bears full responsibility for the improper use of the product. The warranty is also limited for normal wear and tear of the item or its parts caused by use. Shorter service life of certain products cannot therefore be considered a defect and cannot be objectively claimed.

If the goods are not in conformity with the purchase contract upon receipt by the buyer, the buyer has the right to have the seller remedy the defective condition free of charge and without undue delay. By agreement between the seller and the buyer, the remedy may be effected either by replacement of the item or by repair. If such a procedure is not possible, the buyer may request a reasonable discount from the price or withdraw from the contract. This does not apply if the buyer knew of the non-conformity before taking over the goods or caused the non-conformity themselves.

The warranty period for persons using the product for business purposes or further resale is not stipulated by the Civil Code and is governed by the relevant provisions of the Commercial Code. In this case, the seller decides on the warranty period provided. The warranty period for purchases under a company identification number is zero unless otherwise agreed in writing.

The customer has the right to withdraw from the contract within 14 days without giving a reason. The goods must be returned in the original packaging and complete. If the customer received a discount on the goods or a discount in the form of free shipping, returning the goods will result in this discount being deducted or the previously free shipping being charged.

Rights and Obligations of the Seller

Rights arising from liability for defects are, by law, exercised with the seller from whom the claimed item was purchased. The statutory period for resolving a justified complaint is 30 calendar days from acceptance into the complaint procedure. If the complaint is not resolved within the statutory 30-day period, the buyer has the legal right, depending on the circumstances, to replacement of the item with another defect-free item of at least the same or better parameters, or to a reasonable discount from the price, and possibly also to withdraw from the purchase contract and receive a refund. However, the buyer has the right to replacement only if it is not disproportionate given the nature of the defect. A requested refund or replacement is possible only within 30 days from the last justified repair and in the case of demonstrably recurring and therefore irreparable identical defects. In such a case, the product will be replaced with the same item or the purchase price will be refunded.

Complaint Procedure

We inform customers that if a complaint is assessed as unjustified, a fee corresponding to postage costs will be charged for the unjustified complaint. Some product characteristics are mistakenly assessed by customers as “defects” even though they are not defects, such as compressor operating temperature, noise, or vibrations. Therefore, always contact us first by phone or e-mail and consult the situation. Some “defects” can be fixed at home. We also need to verify the availability of spare parts before it makes sense to send the goods for service. We take an individual and personal approach to each customer and always try to find the best and most cost-effective solution for your full satisfaction.

If the complaint is justified, it will be addressed without delay and you will be informed of the outcome. In the case of demonstrably recurring three identical defects or four different defects, you have the right, depending on the nature and character of the defect, to a reasonable discount from the purchase price, replacement with a defect-free item of the same or better parameters, or withdrawal from the purchase contract and a refund. The specific procedure always depends on the agreement between the buyer and the seller to the buyer’s satisfaction.

Send goods for complaint to the address we will provide after prior communication, depending on the type of defect, type of goods, and availability of spare parts. If possible, send the goods by registered mail with return receipt and insured for at least the value of the shipped goods, as we are not responsible for any loss during transport to us. We inform customers that registered mail does not mean cash on delivery. Cash on delivery shipments are not accepted.

In case of any uncertainties, contact us by phone during business hours or by e-mail outside business hours, both of which can be found in the contacts on our website, and we will respond as soon as possible.

Protection of Personal Data

We always respect the full privacy of our customers. However, in order to offer you valuable services and deliver ordered goods, we need to know certain personal data. Such data are maximally protected against any misuse. Your personal data are securely stored and handled in accordance with all legal provisions relating to the administration and handling of personal data pursuant to Section 11 of Act No. 101/2000 Coll. on the Protection of Personal Data. The operator of the online store ART & HOBBY s.r.o. declares and undertakes that all personal data obtained from customers will not be disclosed, whether for consideration or free of charge, to third parties except for our business partners who need these data to process the order, such as carriers or banks. The obtained data are used exclusively for the purpose of concluding a business relationship between the customer and ART & HOBBY s.r.o. The company may also use the data for internal statistical purposes or for its own marketing strategy. Access of all registered customers to the store for the purpose of placing orders is protected by a unique username and password created personally by the registered customer and known only to them. We therefore ask you to exercise caution when handling these sensitive data and not to leave the username or password freely accessible to other persons, as this could lead to their disclosure and subsequent misuse of your registration data or other damage. The operator of the online store bears no responsibility for misuse of the username or password beyond our control. In case of any uncertainties, contact us by phone during business hours or by e-mail outside business hours, both of which can be found in the contacts on our website, and we will respond as soon as possible.

Law on Electrical Waste

On 13 August 2005, an amendment to Act No. 185/2001 Coll. on Waste came into force, which imposes on manufacturers and importers of electrical equipment listed in the annex to this Act the obligation to finance, ensure, and participate in the collection and disposal of electrical waste.

In practice, this means an increase in price by the manufacturer or distributor by a so-called recycling fee. This fee is subsequently passed on to the final consumers. For the increased price, the consumer essentially gains two advantages: a somewhat greater chance that the environment will be spared illegal dumping sites, and secondly, the problem of what to do with old appliances is eliminated, whether it is a computer, television, or for example a slot car set. Each municipality is obliged to provide a collection point for this type of waste. At these collection points, the waste will be accepted from you and disposed of ecologically free of charge, as the disposal and recycling were already paid for at the time of purchase of the product. The prices listed in our store are not burdened by a contribution to the ecological disposal of historical electrical appliances. We pay the ecological fee for goods purchased through our store for our customers from our own budget. If interested, inquire with the seller about the conditions of ecological disposal of electrical and electronic equipment.

Protection of Personal Data (GDPR)

The seller processes the buyer’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the applicable legal regulations of the Czech Republic.

Personal data are processed exclusively for the purposes of concluding and fulfilling the purchase contract, processing the order, payment and delivery of goods, fulfilling the seller’s legal obligations, and possible communication with the customer.

The processed data include in particular name and surname, address, e-mail, telephone number, billing and delivery details.

Personal data are not transferred to third parties, except for entities providing transport, payment services, or fulfilling legal obligations, such as accountants or public authorities.

The buyer has the right to access their personal data, to rectification, erasure, restriction of processing, to object to processing, and to lodge a complaint with the Office for Personal Data Protection.

Billing address: Art & Hobby, s.r.o., Kubelikova 1224/42, 130 00 Prague, Czech Republic
VAT: CZ24728501
Contact / Return address: ART & HOBBY, Zizkova 460, 46334 Hradek nad Nisou, Czech Republic
E-SHOP: www.airbrush-fengda.co.uk
EU WEB: www.airbrush-fengda.eu
E-mail: info(at)airbrush-fengda.co.uk